#SupportSimplified

AI-native customer support for smaller teams

Every support email arrives tagged, summarized, scored for mood and routed to the right person, with a draft reply waiting for you to edit. The AI does the reading, the sorting and the writing — you decide what gets sent.

Sign up for early access See what the AI does

$10per user, per month3 months free trial

No credit card, no sales call, no setup project — and nothing to cancel if it is not for you

Most helpdesks are built for support departments, with the admin, the queues and the rollout that implies. Saro Desk is built for the handful of people who answer everything themselves.

Nobody has to run itConnect a mailbox and start answering. There is no administrator role to fill and no configuration to keep up with.

The AI covers the gapReading, sorting and first drafts are the work a bigger team would spread across more people. Here the software does it.

Priced like a small team$10 a user, month to month. Add someone for a busy week and drop them again after.

What the AI does before you open a ticket

A support email lands. By the time anyone looks at it, Saro Desk has worked out what it is about, how the customer feels, who should answer it, and what a good reply looks like.

01 · It understands the ticket

Tagged, summarized and scored on arrival

No rules to write and no queues to set up. Saro Desk reads the whole thread and labels it the way your team already talks about work.

  • AI tags for the topic, like refund, bug or billing
  • A two-line summary at the top of long threads
  • Sentiment as a red, yellow or green face, so angry tickets stand out

AI summary

Second damaged delivery of order #4821. Wants a refund today, not a replacement.

Refund request for order #4821Morgan EllisRefundVIP
Invoice discrepancy on March statementCasey BrooksBilling
Thanks for the quick fix!Taylor ReedBug

02 · It sends it to the right person

AI routing, instead of a queue nobody checks

Saro Desk works out who should take each ticket from what it is about, who knows that subject, how much everyone is already holding and who is actually online today.

  • Routed on topic, workload and availability
  • VIP and angry customers pushed to the front
  • Plain round-robin instead, if you prefer it simple

Assigned by Saro Desk

PNPriya Nair

Handles refunds, 3 tickets open, online now

ALAlex LoweBilling and invoices9 open
SWSam WhitfieldAway until ThursdayAway

No schedule to keep up and nothing sitting unassigned

03 · It writes the first version

A draft in your team’s own words

Saro Desk learns from the replies your team has already sent, so a draft sounds like you rather than like a robot. Nothing goes out on its own — you edit, then you send.

  • Drafts built from your past replies
  • Order and account details pulled into the reply
  • Every send stays in human hands

AI draft reply

So sorry about that, Morgan — a second damaged delivery is not good enough. I’ve started a full refund for order #4821 and you’ll see it back on your card within three working days. No need to return the desk.

SendEditTry another draft

Written for an unhappy customer on a repeat issue

04 · It handles the routine

AI automations you describe in plain English

Type what should happen and Saro Desk sets it up. No condition builders, no flowcharts, nothing for your team to maintain. The AI reads each ticket against your sentences and acts.

  • Assigning, tagging, escalating and chasing, done for you
  • Status, owner and tags kept up to date as tickets move
  • Rules in one sentence, switched on or off anytime
When a ticket comes in from a VIP customer, assign it to Priya and flag it urgent
If a refund ticket has had no reply for two hours, let the team know
Share new tickets round-robin between everyone who is online

Written as sentences, switched on and off like anything else

And the helpdesk underneath it

The AI is only useful on top of something solid. Saro Desk keeps the rest deliberately small, so there is almost nothing to learn.

As many support emails as you need

Connect support@, billing@, help@ and any others. They all come into one place.

Sign in with Google, Microsoft or Zoho

Connect a mailbox in a couple of clicks. Sending and receiving both run through it.

Clear ownership

Every ticket has one owner and one status, so nobody answers the same email twice.

Internal notes

Talk it through with your team on the ticket itself. The customer never sees it.

Numbers worth checking

Volume, response times and how customer mood is moving week to week.

Set up in minutes, not months

Connect a mailbox, invite your team, start answering. None of the consultants, field mapping and rollout plans that legacy helpdesks need.

One price, with the AI included

No separate AI add-on, no per-reply charge and no tier you have to reach before the useful parts switch on. You pay for the people on your team, nothing else.

A team of five is $50 a month once the free period ends. Nothing is charged for the first three months, there is no card to enter, and you can walk away at any point.

$10per user, per month

3 months free trial

  • AI tags, summaries, sentiment and drafts
  • AI routing to the right person
  • AI automations in plain English
  • Unlimited support emails and tickets
  • Round-robin assignment
  • Status, ownership, tags and internal notes
  • Add or remove seats anytime
Sign up for early access

Get early access to Saro Desk

We are opening Saro Desk to a small number of teams first. Tell us a little about yours and we will email you when your spot is ready. The first 3 months are free, with nothing to pay and nothing to cancel.