Terms of Service
These terms are an agreement between you and Nikita Ojha, an individual based in India, who operates the Saro Desk helpdesk service (“Saro Desk”, “we” or “us”). By creating a workspace or using Saro Desk, you agree to them. If you do not agree, do not use the service.
The service and your account
- What Saro Desk is. A hosted, email-based helpdesk. A workspace connects its support mailboxes (Google, Microsoft or Zoho) and its team answers, assigns, tracks and measures customer emails in one place.
- Eligibility. You must be at least 18 and able to enter into this agreement. If you use Saro Desk for an organisation, you confirm that you are authorised to accept these terms on its behalf.
- Your account. You sign in through Google or Microsoft. Keep your access secure and tell us of any misuse. You are responsible for the activity of the members you add to your workspace.
Your content, acceptable use, and third-party services
- Your content. The emails, customer details, notes and other data your team handles in Saro Desk remain yours. You grant us the permission needed to host and process that content in order to provide the service, as described in our Privacy Policy. You are responsible for handling your customers’ information lawfully.
- Acceptable use. Do not use Saro Desk to break the law, send spam or malware, infringe others’ rights, or interfere with or attempt to gain unauthorised access to the service.
- Connected accounts. Your use of connected Google, Microsoft and Zoho mailboxes is also subject to those providers’ own terms, and you must have the right to connect each mailbox.
- AI features. Some features are powered by a third-party AI provider and are assistive only. You decide what is sent to your customers (see the warranty and liability section below).
Fees, trials, warranties and liability
- Fees. Saro Desk costs US$10 per user (seat) per month. Your seat count must be at least the number of active members in your workspace. Payments are handled by Paddle, which acts as the merchant of record and collects any applicable taxes.
- Free trial. New workspaces get a three-month free trial. If you do not subscribe, the trial simply ends; if you subscribe, billing is monthly until you cancel.
- Refunds. Billing and refunds are covered by our Refund Policy.
- Service and AI — no warranty. Saro Desk is provided “as is”. Email sync and sending depend on third-party providers and may be delayed or interrupted. AI output may be wrong or incomplete; it is a suggestion for an agent to review and is never sent on its own. We do not warrant that the service will be uninterrupted or error-free.
- Liability. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the fees you paid for Saro Desk in the three months before the claim.
Suspension, changes, and governing law
- Suspension and termination. We may suspend or close a workspace that breaches these terms or does not pay. You can cancel at any time from your billing settings; on closure your data is deleted and connected mailbox tokens are revoked.
- Changes. We may update these terms and will revise the date shown at the top; continued use after a change means you accept it.
- Governing law. These terms are governed by the laws of India, and the courts of Bengaluru, India have exclusive jurisdiction.
- Contact. Nikita Ojha, Saro Desk, India — support@sarodesk.com.